Packaging Careers
Ref #: 157 | Customer Service Specialist- Markham | 2017-10-04

CUSTOMER SERVICE SPECIALIST - MARKHAM

Labelink has been recognized as a leader in Canada’s labeling and flexible packaging industry. Our primary focuses include quick turn-around times, first-rate product quality and ability to provide client requests with exceptional service.  We are searching for an individual who understands the value of  providing customer satisfaction  and who can function in a fast-paced manufacturing operations.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

  • Receive questions and concerns from external and internal customers and provides updated information, responses and solutions to general and customer specific inquiries.

  • Review customer purchase orders and cross references with the estimate to ensure pricing and components are correct before entering into the system.

  • Follows up with Planner/Buyer to ensure components are available to meet on-time delivery to the customer.

  • Attends daily scheduling meeting and communicate and receive job-related issues and updates.

  • Performs order tracking to ensure on-time delivery to customers and to proactively resolve potential concerns before they emerge into problems that could delay shipments.

  • Manage disgruntled customers by resolving concerns and escalating to management and/or the sales representative if required.

  • Research information on jobs in various manufacturing departments and report findings back to customers.

JOB REQUIREMENT

  • Strong attention to detail

  • Previous experience in label manufacturing or print environment

  • Excellent interpersonal, negotiating,and influencingskills

  • Able to juggle multiple priorities and deliver under pressing timelines

  • Responsible and exercises good judgement

  • Able to deal with difficult customers

  • Good team player

  • Able to adapt to changes in in a fast paced environment

  • Analytical, problem solving and decision making skills

  • Good vision and able to differentiate colours

  • Computer skills – Microsoft suite, ERP

 

Accommodation will be provided upon requests.

Send resume to donna@labelink.ca